Privacy Policy

Last updated: March 2026

1. Data Controller

TITANUS PRIVATE COMPANY (IKE), trading as "TITANUS" ("we", "us", "our"), operates the Titanus facility management platform at app.titanus.gr. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Greek data protection law (Law 4624/2019).

VAT: 803209466 | GEMI: 192180704000
27 Georgikis Scholis Ave., 57001 Thessaloniki, Greece
Tel: +30 6973020501 | Email: info@titanus.gr

2. Data We Collect

We collect and process the following categories of personal data:

  • Account data: Name, email address, phone number, company name, and role provided during registration or invitation.
  • Usage data: Actions performed within the platform (e.g., creating work orders, managing assets), timestamps, and IP addresses for security and audit purposes.
  • Contact form data: Name, email, phone, company, and message content submitted through our website contact form.
  • Technical data: Browser type, device information, and cookies necessary for platform functionality.

3. Legal Basis for Processing

We process personal data based on:

  • Contract performance (Art. 6(1)(b) GDPR): To provide and maintain the platform services you or your organization subscribed to.
  • Legitimate interest (Art. 6(1)(f) GDPR): To improve our services, ensure security, and prevent fraud.
  • Consent (Art. 6(1)(a) GDPR): For optional communications such as marketing emails. You may withdraw consent at any time.
  • Legal obligation (Art. 6(1)(c) GDPR): To comply with applicable laws and regulations.

4. Data Sharing

We do not sell your personal data. We may share data with:

  • Infrastructure providers: EU-based cloud hosting services for platform operation.
  • Email services: For transactional emails (work order notifications, invoices, password resets).

All third-party processors are bound by data processing agreements and operate within the EU/EEA.

5. Data Retention

We retain personal data for the duration of your active subscription plus 12 months. After account deletion, data is permanently removed within 30 days, except where retention is required by law (e.g., invoicing records for tax purposes, retained for 5 years as required by Greek tax law).

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data (Art. 15)
  • Rectify inaccurate data (Art. 16)
  • Erase your data ("right to be forgotten") (Art. 17)
  • Restrict processing (Art. 18)
  • Data portability (Art. 20)
  • Object to processing (Art. 21)

To exercise these rights, contact us at info@titanus.gr. We respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures including encryption in transit (TLS 1.3), encryption at rest, access controls, regular security audits, and automated backups.

8. Cookies

We use only essential cookies required for platform functionality (authentication, session management). We do not use tracking or advertising cookies.

9. Supervisory Authority

You have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA): www.dpa.gr

10. Changes

We may update this policy periodically. Material changes will be communicated via email or in-platform notification.